Shipping Policy

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification once your order has shipped.

During periods of high order volume, processing times may be slightly delayed.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

• Domestic Orders: 3–7 business days
• International Orders: 7–21 business days

Delivery times are estimates only and are not guaranteed.

Shipment Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information, if available.

Please allow up to 48 hours for tracking information to become active.

International Shipping

We ship to select international destinations. Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

We are not responsible for delays caused by customs clearance processes.

Lost, Stolen, or Damaged Packages

If your package is lost, stolen, or damaged during transit, please contact us at [your email address] within 7 days of the expected delivery date.

While we will assist in working with the carrier, we are not responsible for packages once they have been marked as delivered by the shipping carrier.

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order.

We are not responsible for orders shipped to incorrectly provided addresses. Additional shipping charges may apply if a package is returned and needs to be re-shipped.

Delays

Unexpected shipping delays may occur due to weather conditions, carrier issues, holidays, or other circumstances beyond our control. We appreciate your patience and understanding.

Contact Us

If you have any questions regarding shipping, please contact us at:

Email: contact@olivehoneyjapan.com
Store Name: Deux Hearts